Return Policy

Eligibility for Returns

At Green Deagle, your satisfaction is our priority. You may return any unused and unopened products purchased from www.greendeagle.com within 14 days of the purchase date for a full refund, provided the following conditions are met.

Conditions for Return

To qualify for a return, please ensure that:

  • Product Condition:

    • The item is unused, undamaged, and in like-new condition.

    • The product must be free from any signs of wear, damage, or alterations.

  • Original Packaging:

    • All original packaging, including boxes, labels, accessories, and documentation, must be included.

    • Packaging should remain unused, undamaged, and in its original state.

  • Proof of Purchase:

    • A valid receipt or proof of purchase from www.greendeagle.com within the 14-day return period is required.

    • The receipt must clearly display the product details, price paid, and date of purchase.

  • Non-Returnable Items:

    • Certain items are non-returnable due to their nature, including but not limited to:

      • Customized or personalized products

      • Opened consumable items

      • Gift cards

Return Process

  1. Contact Customer Support:

    • Email us at support@greendeagle.com within 14 days of purchase to confirm your return eligibility. Include your order number, product details, and reason for return.

  2. Receive Return Authorization:

    • Upon verification, you will receive a Return Authorization (RA) number and the appropriate return address.

    • Please include the RA number inside your return package to ensure proper processing.

  3. Prepare Your Package:

    • Securely package the product with all required items and the purchase receipt.

    • If possible, use the original packaging to protect the product during transit.

  4. Ship the Package:

    • Use a trackable shipping service (e.g., UPS, FedEx) to send your return.

    • Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

    • Retain the shipping receipt and tracking number for your records.

Refund Timing

  • Processing Time:

    • Once we receive and inspect your returned product, we will process your refund to the original payment method within 10 business days.

  • Inspection:

    • All returned items are subject to inspection to ensure they meet the return conditions outlined above.

  • Shipping Costs Deduction:

    • If the return is not due to a defect or error on our part, return shipping costs may be deducted from your refund.

  • Notification:

    • You will receive an email notification once your refund has been processed.

Exchange Policy

  • Defective or Damaged Items:

    • If you receive a defective or damaged product, please contact us immediately at support@greendeagle.com.

    • We will arrange for a replacement or repair at no additional cost to you.

  • Product Exchange:

    • Exchanges are subject to product availability. Please follow the return process and place a new order for the desired item.

Additional Information

  • International Returns:

    • Currently, we only accept returns within the United States. International returns are not supported at this time.

  • Refund Method:

    • Refunds will be issued using the same payment method used for the original purchase. If the original payment method is unavailable, we will notify you to arrange an alternative method.

  • Partial Refunds:

    • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

  • Contact Us:

    • If you have any questions or need further assistance with your return, please contact our Customer Support team at support@greendeagle.com.

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